Travel Shopy thrives hard to pay attention to each and every detail regarding your trip planning but we have a system to follow to deal with various unexpected situations. Details of the same are provided below:
We request you spare some time prior to booking a trip with us to read and understand the terms and conditions which are designed and set out for interest of both the parties. We strongly recommend that you carefully read all information relating to your trip on our website prior to booking to ensure that you understand the itinerary, level of comfort and physical demands of the trip you are undertaking.
All bookings are made with Travelshopy.in, By booking a trip with us in writing, by telephone, electronically (online), or in person, you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The various services to be provided are those referred to in your booking confirmation invoice. It is also the customer’s responsibility upon receipt of an invoice/a confirmation to crosscheck the information is complete and correct. Any inaccuracies must be immediately reported to Travelshopy. Costs resulting from a failure to report shall be solely of the customer. Services which are not arranged or provided by Travelshopy are governed by the terms and conditions of carriage and the general terms and conditions of the provider concerned, which Travelshopy provides to the customer before the contract is concluded.
Dates, itineraries and prices are valid from 01 January 2021 until 31 December 2022. Beyond 31 December 2022 dates, itineraries and prices are indicative only. Same would be followed with booked service dates displayed on the invoice/confirmation. Flight tickets are generally valid only for transport on the airlines for which they were purchased. Transfers of bookings to other airlines and changes in itineraries or additional stopovers are no longer possible during the customer’s journey. Flight tickets must be fully used in the booked time span. Failure to use certain flight routes may result in the loss of the customer’s right to travel on all booked flights, or in the airline re-invoicing the ticket price. This may be higher than the price of the originally booked flight tickets.
At the time of booking, you are required to pay a non-refundable deposit of CHF650, EUR650, or USD550, as applicable, per person per trip for your booking to be confirmed. If your booking is made within 15 days of the departure date, then the full amount is payable at the time of booking. Please note that a higher deposit may be required for some selected trips. (conditions apply)
FINAL BOOKING AND PAYMENTS DETAILS
Travelshopy provide confirmation invoice upon your booking. A contract will exist between us from the date we issue the confirmation invoice or if you book within 7 days of departure the contract will exist when we accept your deposit. Please refer to your booking confirmation invoice for details regarding final payments. Balance payment for the trip price is to be paid 15 days before the departure date. Please note that full payment may be required earlier for some selected trips. If this balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled.
PAYMENTS WITH CREDIT CARD
In case of making the deposits or payments by credit cards, as a traveler or participant, you agree and accept full responsibility for payments and will not hold Travelshopy responsible for any amount that is chargeback or disputed amounts.
In order for us to confirm your travel arrangements, you must provide all the accurate requested details with the balance of the trip expenditure. Mandatory details include full name as per passport, date of birth, nationality, passport number, passport issue, and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. Your booking cannot be confirmed without the provision of these details.
CANCELLATION BY THE TRAVELER
In the event of cancellation of travel arrangements due to any reasons – it is mandatory to inform about the same in writing. Cancellation charges will be effective from the time/date we receive your intimation in writing. Cancellation fees as below apply to the land packages and/or services.
120 – 61 days prior to arrival–25% of the Tour.
60 – 31 days prior to arrival–40% of the Tour.
30 – 07 days prior to arrival–75% of the Tour.
06 days – 72 hours prior to arrival – 90% of the Tour.
Less than 72 hours or No Show–No Refund.
For any train or flight tickets involved, the refund will be applicable as per the advised cancellation policy at the time of booking.
In case of special train journey and high peak season bookings (from 20th Dec to 15th Jan) a separate cancellation policy is applicable (which would be advised as and when required).
TERMS IF CANCELLATION EVENT BY US
We may cancel a trip at any time up to 30 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We do not hold any responsibility for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights. Please note that different cancellation conditions may apply to some styles of trips, your booking consultant will advise if differences apply. We encourage you to read all the terms in detail.
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 40 days prior to the proposed departure date. No charges are applied. If you notify us less than 30 days prior to the proposed departure date the refund policy applicable to cancellations will apply.
Amendments to any other arrangements made in conjunction with your trip will incur a USD50 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators, or airlines. No amendments are permitted to your booking within 10 days of departure.Transfers to a third party are only permitted where the transfer fee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period.
The land price of your trip does not include:
- international or internal flights unless specified
- airport transfers, taxes and excess baggage charges unless specified
- meals other than those specified on the website
- Visa and passport fees
- travel insurance
- Optional activities and all personal expenses
PRICES & SURCHARGES
We reserve the right to amend the price of unsold tours at any time and correct errors in the prices of confirmed tours. We also reserve the right to increase the price of confirmed tours solely to allow for increases which are a direct consequence of changes depending upon price of the carriage of passengers resulting from the cost of fuel or other power sources or level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports and the exchange rates relevant to the package.
From time-to-time the Travelshopy may offer reduced pricing on certain products or services. Reduced pricing applies only to new bookings. Bookings where payment of at least a deposit has been received by the Tour Operator are not entitled to reduced pricing.
AGE & HEALTH REQUIREMENTS
For most of our tours minimum age is 11 years. All travellers under the age of 18 must be accompanied by a legal guardian or by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18 day to day’s care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.
Please note we cannot guarantee triple or joining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.
We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.
SMALL SIZED GROUPS
Our trips are guaranteed to depart once they have one fully paid traveller unless minimum group size specifically states otherwise. In case minimum group size is not met, Travelshopy reserves the right to cancel the trip until 30 days before starting date. In that case we endeavor to offer you a choice between an alternative trip, and a cost-covering surcharge to operate the tour with less than minimum amount of participants. You are entitled for refund of the entire tour price previously paid to us. All other claims are barred.
Many of our trips are designed to fit with other departures to create a longer “combination” trip; this means that some of your group may have already been travelling together for some weeks when you commence your trip. If you would like to know how many people are booked on your trip or any combination trip it is part of please ask prior to making your booking.
PASSPORT AND VISAS
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the website for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.
All our clients need to have a personal travel insurance. You are responsible for obtaining the insurance. Your travel insurance should provide cover against personal accident, death, medical expenses and emergency repatriation, with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, personal liability and loss of luggage and personal effects. Travel insurance information will be gathered by the tour leader on the first day of your trip. We recommend that you read carefully the General Terms and Conditions of your Insurance before Departure.
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
CHANGE OF ITINERARY
While we endeavor to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.
Before departure: If we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.
After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.
AUTHORITY ON TOUR
Our group trips are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund. Failure to follow the instructions of group leader can result in discontinuing your trip. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
ACCEPTANCE OF RISK
You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate.
However, it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
Liability is limited to twice the price of a service that is the object of a damage claim. This limitation does not apply to personal injury or to cases of gross negligence or intent. The claim must be submitted to Travelshopy in writing no more than 4 weeks after the end of the trip; otherwise it will be forfeited. All compensation claims are time barred 1 year after the end of the trip.
Travelshopy is not liable if the non-performance or bad performance of the contract is due to:
- a failure to act on the side of the customer;
- an unforeseeable and unavoidable omission by a third party, which is not involved in providing the contractually agreed services;
Travelshopy is also not liable for changes in an itinerary caused by strikes, social unrest, weather conditions, decisions taken by the authorities, third-party delays, etc., or for changes in schedule due to flight schedule changes.
CLAIMS & COMPLAINTS
If you have a complaint about your trip please inform your group leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.
Any personal information that we collect about you may be used for any purpose associated with the operation of a Trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to any agents, service providers or other suppliers.
TERMS AND CONDITIONS UPDATES
The Company – Travelshopy reserves the right to update and/or change these terms and conditions at any time, and it is the clients/travellers responsibility to be familiar with them. The latest terms and conditions can always be found on the Company website www.travelshopy.in